Customers who have to call for an update are impatient customers. With Managed Repairs you update a repair's status in the admin panel, from 'scheduled' to 'in progress' to 'repaired', and the customer automatically receives an email about it. Fewer phone calls for you, a better-informed customer.
Apple iPhone 18 Pro
Playstation PS5
Samsung Galaxy A56
Desktop Computer
Motorola Moto G Power
Apple iPad Pro 12.9
Apple Laptop
Motorola Moto G55
No, as soon as you update a repair's status, the email goes to the customer automatically.
Yes, you can include an optional note with every status change.